Shipping Policy

GrocerSwift currently delivers to the following areas:

• All major metropolitan areas including Delhi, Mumbai, Bangalore, Chennai, Kolkata, and Hyderabad
• Select Tier 2 cities including Pune, Ahmedabad, Jaipur, and Chandigarh
• Surrounding suburban areas within a 15km radius of our dark stores

To check if we deliver to your area, enter your pincode on our homepage or during checkout.

We pride ourselves on our quick delivery service:

• Express Delivery: 10-30 minutes (available in select areas)
• Standard Delivery: 30-60 minutes
• Scheduled Delivery: Choose a 1-hour time slot up to 2 days in advance

Our delivery hours are from 8:00 AM to 11:00 PM, seven days a week, including holidays.

Please note that delivery times may be affected by factors such as weather conditions, traffic, and high order volumes during peak hours.

Our delivery fees are structured as follows:

Additional fees may apply for deliveries to remote areas or during extreme weather conditions.

• Our delivery personnel will call you when they arrive at your location.
• If you're not available to receive your order, we'll wait for up to 5 minutes before leaving.
• For contactless delivery, please select this option during checkout and provide specific drop-off instructions.
• All orders are packaged with care to ensure items remain fresh and undamaged during transit.
• Perishable items are transported in temperature-controlled bags to maintain freshness.
• You can track your order in real-time through our app or website.